Refund Policy

Last updated: August 12, 2026

This page summarizes ArtLaser3D’s refund terms. For the complete rules covering returns, cancellations, missing packages, damaged items, and remakes, please read our Return and Refund Policy.

Refund Eligibility

Refunds are available for approved returns and for verified damaged, defective, missing, or incorrect items. Because personalized crystals are made from customer-submitted photos, text, and design selections, they are not refundable for a change of mind, an accidental order, or dissatisfaction with customer-supplied content. Personalized orders remain eligible for review when the item arrives damaged or defective, we send the wrong item, or the finished item materially differs from the confirmed order details.

Gift cards, promotional cards, final-sale clearance items, unauthorized returns, and items damaged through misuse, modification, or improper storage are not refundable.

Refund Review and Timing

Before returning an item, email info@artlaser3d.com for authorization. After an authorized return reaches our warehouse, we normally inspect it within 2–3 business days and notify you by email.

Approved refunds are issued to the original payment method. Once issued, a refund usually takes 5–10 business days to appear, depending on the processing time of your bank or payment provider.

Partial and Non-Refundable Amounts

A partial refund may apply if an eligible non-personalized item is returned with missing packaging or accessories, or in a condition different from the condition in which it was delivered. Original shipping charges and expedited-shipping fees are non-refundable after an order has shipped, except when the refund results from our error or a confirmed product problem.

Late or Missing Refunds

If 10 business days have passed since we confirmed your refund and it has not appeared, contact your bank, card issuer, PayPal, Shopify Payments, or other payment provider first. If they cannot locate it, email info@artlaser3d.com with your order number.

Contact Us

  • Email: info@artlaser3d.com
  • Phone: +1 (626) 886-3715
  • Support hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding U.S. federal holidays
  • U.S. factory and warehouse: 2188 Pomona Boulevard, Pomona, CA 91768, United States

Do not send an item to the warehouse before receiving return authorization. Nothing in this policy limits any consumer rights that cannot be waived under applicable law.

product-image

Return Eligibility

Eligible unused, non-personalized items may be requested for return within 30 days after delivery. Contact support@artlaser3d.com before sending anything back so we can review the request and provide return instructions. Approved returns must be sent to Color Bee Inc. (ArtLaser3D), 2188 Pomona Boulevard, Pomona, CA 91768.

Personalized items are not returnable for a change of mind. We will review claims involving damage, defects, an incorrect item, or a material difference from the approved order.

Damage, Review, and Refunds

Report damage within 24 hours of delivery. Email your order number and clear photos of the item and packaging to support@artlaser3d.com. We normally review complete claims within 1–2 business days.

Customers are responsible for return shipping on eligible returns that are not related to a product-quality issue. ArtLaser3D covers return shipping for verified damage, defects, or an incorrect item. When a refund is approved, it is issued to the original payment method; banks and payment providers typically take 5–10 business days to post the credit.