Everything you need to know about your ArtLaser3D crystal, from ordering to delivery.
1–3 business days for processing, then 1–5 business days with Free Shipping or 1–4 with Standard or Express.
02Choose a clear, well-lit, high-resolution photo with the main subject fully visible.
03Yes. For the clearest engraving, keep names, dates, or messages under 15 characters.
04Every product, including personalized items, has a 30-day money-back guarantee.
05Your tracking link is emailed as soon as your order leaves our California facility.
06Available destinations and delivery methods are shown at checkout.
Choose a crystal, select its size and shape, upload your photo, add optional text, review the live preview, and check out.
Open the crystal you like, choose the available size and shape, upload your photo, add optional text, and review the preview. Select a compatible light base if you want one, add the personalized item to your cart, and complete checkout. You will receive an order confirmation by email.
Yes. Finish the first personalization and add it to your cart, then return to the product page and create the next crystal with its own photo and text. Each customized item will stay separate in your cart.
Use the upload control in the product personalizer and choose an image from your phone or computer. After it loads, position and scale the image in the preview before adding the item to your cart.
Yes. The live preview lets you check the selected photo, crop, shape, and text before checkout. The preview is a helpful on-screen guide; the final appearance can vary slightly because the finished image is laser engraved inside optical crystal.
Available secure payment methods are shown at checkout. The exact options can vary by device and account, and your order is charged in U.S. dollars.
Your payment record and order confirmation are delivered digitally. If your order is a gift and you have a special packing request, email us as soon as possible after ordering.
Your photo is converted into a dimensional engraving inside premium optical crystal, with optional text and a display base.
Yes. Add a name, date, or short message in the engraving field. For the clearest result, we recommend keeping the text under 15 characters.
Available font choices appear in the personalizer. Select a style and check it in the live preview before adding the crystal to your cart.
Our catalog includes shapes such as heart, rectangle, square, diamond, octagon, iceberg, candleholder, necklace, and keychain designs. Sizes and personalization options vary by product.
Background removal and other reasonable image adjustments may be used to prepare a clear dimensional engraving. The most important subject should be fully visible and separated from the background whenever possible.
Email support@artlaser3d.com within 24 hours with your order number and requested change. We will try to help, but changes cannot be guaranteed after design work or production begins.
The preview helps confirm composition and text, but a luminous internal laser engraving naturally looks different from a flat screen image. Crystal optics, room lighting, and the display base all influence the final appearance.
Use a sharp, well-lit image at least 1000 pixels wide, with the subject fully visible and not blocked by other objects.
The best image is sharp, bright, and high resolution, with clear facial features and strong separation between the subject and background. Original camera files generally work better than screenshots or images downloaded from social media.
Yes. Modern smartphone photos work very well when the lens is clean, the subject is in focus, and lighting is even. Upload the original file rather than a compressed copy when possible.
Yes, provided the scan is reasonably sharp and free from glare. Scan or photograph the original straight on in even light, then crop out frames and surrounding surfaces.
The practical number depends on the crystal size and the amount of visible detail in the photo. Choose a larger crystal for group portraits so faces remain recognizable.
Avoid motion blur, heavy filters, very dark faces, extreme backlighting, low-resolution screenshots, and subjects cut off at the head or body. These issues reduce the detail available for engraving.
Email the image to support@artlaser3d.com and tell us which crystal you are considering. Our team can help you judge whether it has enough detail before production.
Orders are processed within 1–3 business days. Transit is estimated at 1–5 business days with Free Shipping and 1–4 with Standard or Express.
Allow 1–3 business days for processing. After shipment, Free Shipping takes an estimated 1–5 business days, while Standard and Express shipping take an estimated 1–4 business days. Available options are shown at checkout.
We ship to eligible destinations available at checkout. Available methods, delivery estimates, and charges vary by destination and are shown before payment.
U.S. orders of $79 or more receive Free Shipping. A $15 shipping charge applies below $79. Standard, Express, and international rates, when available, are shown at checkout before payment.
All base products are stocked in our Pomona, California warehouse. Personalized orders are processed, personalized, inspected, and packed there before the carrier handles final delivery.
Yes. A shipment confirmation with tracking is sent to your checkout email as soon as the order leaves our facility. Tracking can take a short time to show the first carrier scan.
Severe weather, carrier congestion, holidays, address problems, customs where applicable, and other events outside our reasonable control can affect estimates. Double-check the full delivery address before placing your order.
Use a soft microfiber cloth for dust and fingerprints. Keep crystal and electrical bases away from drops, moisture, and extreme temperature changes.
Wipe it gently with a clean microfiber cloth. For stubborn marks, lightly dampen the cloth with water or an ammonia-free glass cleaner. Apply cleaner to the cloth, not directly to the crystal, and never submerge the piece.
No surface ink or sticker is used. The image is laser engraved inside the crystal, so it is designed to remain clear and fade-resistant with normal indoor care.
Disconnect power before cleaning. Wipe the base with a dry or barely damp cloth, keep liquid away from controls and connectors, and place it on a stable, ventilated surface.
Wrap it in a soft cloth or tissue and store it in its presentation packaging in a dry indoor location. Avoid garages, attics, edges of shelves, and places with large temperature changes.
Your shipment confirmation and tracking link are sent to the email address used at checkout.
Open the shipment confirmation email and select its tracking link. If you created an account, you can also review order information from your account page.
Your crystal may still be in design, engraving, inspection, or packing. Tracking is created when the order is ready to leave our facility, and the first scan can take a short time to appear.
Email us within 24 hours of ordering. We will make reasonable efforts to help, but personalized orders enter production quickly and cannot be changed or cancelled once the relevant work has started.
Contact us immediately with the order number and complete corrected address. We can only attempt an address update before shipment, and carrier restrictions may apply after a label is created.
Check the delivery address, nearby doors, mail areas, household members, and neighbors, then contact the carrier. If it is still missing, email us within 48 hours of the delivery scan with your order and tracking numbers so we can help investigate.
All products, including personalized and custom-made items, may be returned for any reason within 30 days after delivery. No restocking fee applies.
All products are covered by our 30-day money-back guarantee, including personalized and custom-made items. You may request a return for any reason within 30 days after delivery. No explanation is required.
Yes. Personalized crystals are covered by the same 30-day money-back guarantee. Contact us for approval before sending the product back.
Contact us with your order number and clear photos of the item and packaging. Original shipping charges are refunded when the product is wrong, damaged, or defective.
Email support@artlaser3d.com with your order number and receive approval before sending the product back. You may ship it yourself or ask us for a return label. If you use our label, its cost will be deducted from your refund.
After we receive the returned product, we will refund the product price to the original payment method within 5 business days. We do not charge a restocking fee. Original shipping charges are refunded only for a wrong, damaged, or defective product.
ArtLaser3D keepsakes use high-clarity K9 optical crystal and internal laser engraving designed to preserve fine detail.
K9 is a high-clarity optical glass commonly selected for precision engraving and light refraction. Its clear, polished body helps the internal portrait remain visible from multiple angles.
No. Focused laser points form the image inside the crystal. The outer surface stays smooth, and the portrait cannot peel like a sticker or surface print.
A base is optional, but illumination increases contrast and makes the engraving feel more dimensional, especially in lower light. Choose among available wood, mirrored, rotating, touch-control, or multicolor designs.
Compare the crystal footprint with the base dimensions shown on the product pages. The crystal should rest fully and securely on the lit surface without overhanging an unstable edge.
The portrait is built from laser points at different depths. Refraction through the crystal makes the image shift subtly as your viewing angle and lighting change; this is part of the three-dimensional effect.
We design personalized keepsakes and support customers from our U.S. operation in Pomona, California.
Our U.S. factory and warehouse facility is at 2188 Pomona Boulevard, Pomona, CA 91768. It is an operating facility rather than a public retail or walk-in return counter.
We welcome inquiries for employee gifts, memorial pieces, event keepsakes, and other quantity orders. Email the product, quantity, target date, and ZIP code to support@artlaser3d.com so we can review timing and options.
Your customer content is used as reasonably necessary to review, design, manufacture, fulfill, deliver, and support your order. We do not use a personal customer photo in public advertising, social media, or a public portfolio without separate permission.
You must own the photo or have permission to use it. Do not submit unlawful, infringing, non-consensual, abusive, or otherwise prohibited content. We may refuse an order that violates rights, policy, or applicable law.
Email support@artlaser3d.com or call +1 (626) 886-3715. Support hours are Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding U.S. federal holidays. Include your order number for faster help.
Email us at support@artlaser3d.com, or send us a message. We reply within 1–2 business days.
Ask a question