Last updated: September 17, 2026
All ArtLaser3D products are covered by our 30-day money-back guarantee, including personalized and custom-made items. You may request a return for any reason within 30 calendar days after your order is delivered. No explanation is required.
Before mailing a product back, contact us at support@artlaser3d.com with your order number and receive return approval and instructions. Please do not send a return before approval.
You may arrange and pay for the return shipment yourself, or you may ask us to provide a return shipping label. If you use a label provided by us for a return that is not caused by our error, the label cost will be deducted from your refund. We do not charge a restocking fee.
Approved returns must be mailed to the return address provided in our instructions. Our warehouse is not a public retail store or walk-in return location.
After we receive the returned product, we will refund the product price to your original payment method within 5 business days.
Original shipping charges are refunded only when you received the wrong product or the product arrived damaged or defective. In all other cases, original shipping charges are non-refundable.
If your order is wrong, damaged, or defective, contact us at support@artlaser3d.com with your order number and clear photos that show the issue. For a confirmed wrong, damaged, or defective item, we will provide an appropriate remedy and cover the approved return shipping cost. The original shipping charge will also be refunded when a refund is issued.
Personalized orders may enter production quickly. Contact us as soon as possible if you need to change or cancel an order. We will try to help, but a change or cancellation is not guaranteed after production has started or the order has shipped. Your right to request a return after delivery under this policy is not affected.
Email: support@artlaser3d.com
Phone: +1 (626) 886-3715